Role Overview
We are seeking a proactive and customer-centric Customer Support Executive to deliver exceptional service experiences. This role involves managing inbound queries, resolving issues efficiently, and ensuring customer satisfaction across multiple touchpoints.
Key Responsibilities
Work closely with product and engineering teams to relay customer feedback, identify pain points, and contribute to solutions that improve product functionality and user satisfaction.
Handle customer queries via phone, email, chat, and ticketing systems.
Troubleshoot product or service issues with accuracy and empathy.
Collaborate with internal teams to resolve escalated issues.
Maintain detailed records of customer interactions and transactions.
Provide feedback to product and operations teams to enhance customer experience.
Meet or exceed service level agreements (SLAs) and quality standards.
Required Skills & Experience
1–2 years of experience in customer service, preferably in SaaS, eCommerce, or B2B environments.
Strong verbal and written communication skills in English and Hindi.
Proficiency in CRM or ticketing systems (e.g., Freshdesk, Zendesk).
Problem-solving mindset with patience and empathy.
Ability to multitask in a fast-paced environment.
Team/Department Summary
You will join ShakeDeal’s customer experience team, working closely with sales, operations, and product teams. We pride ourselves on creating seamless experiences that turn first-time users into loyal customers.
Role Overview
We are looking for a creative and user-focused Product Designer to join our team. This role involves designing intuitive, engaging, and scalable digital products. You’ll work closely with cross-functional teams including product managers, developers, and stakeholders to turn complex problems into simple, elegant user experiences.
Key Responsibilities
Collaborate with Product and Engineering teams to define and implement innovative solutions for product direction, visuals, and user experience.
Collaborate with Product and Engineering teams to define and implement innovative solutions for product direction, visuals, and user experience.
Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
Conduct user research, usability testing, and gather feedback to enhance design decisions.
Maintain and contribute to our design system for consistency across platforms.
Iterate designs based on user feedback, analytics, and changing requirements.
Advocate for user-centered design and accessibility best practices within the team.
Key Responsibilities
2–5 years of experience in product design, UI/UX, or a similar role.
Proficient in tools such as Figma, Sketch, Adobe XD, or similar.
Strong understanding of UX principles, interaction design, and visual design.
Experience designing for web, mobile, or SaaS platforms.
Ability to clearly communicate design rationale and solutions to stakeholders.
Familiarity with agile development processes and working closely with engineering teams.
Bonus: Knowledge of HTML/CSS, basic prototyping, or motion design.
Team/Department Summary
You will be a key member of the Product Design team, working closely with designers, product managers, developers, and marketing. We are a collaborative, fast-paced team passionate about building meaningful user experiences that solve real customer problems.Let me know if you'd like to tailor this to a specific industry (e.g., fintech, healthcare, SaaS), company tone (e.g., startup vs. enterprise), or experience level (junior/senior).
