Why have I still not received the refund to my bank account?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
When are Refunds provided?
We ensure buyer protection and your money is safe. We initiate the refund process as soon as we receive your refund details.
I paid the amount upfront while purchasing product from ShakeDeal, how do I get the refund?
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account that you had made payment from within 7-10 working days.
I paid cash on delivery, how would I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. ShakeDeal will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from ShakeDeal customer support team asking for.
We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account that you had made payment from.
How long will it take to refund?
It takes 7-10 working days for the money to be credited to your account.