Customer Care: +91-9243011081

Policy and FAQs

QUICK LINKS

➼ RETURN POLICY

➼ REFUND POLICY

➼ CANCELLATION FAQs

➼ ONLINE ORDER FAQs

➼ ORDER TRACKING FAQs





RETURN POLICY


You can request return/replacement for most items sold on ShakeDeal. When you communicate your request, we will analyse your request and may offer you different options depending on the seller, item, or reason for return.


ShakeDeal allows for return/replacement when there are issues with the product delivered. The product can be returned/replaced under the following conditions:

1. Wrong item delivered.

2. Used/poor quality/defective product.

3. Physical/in-transit damage to the product.

4. Missing items/accessories or incomplete products.

5. Considerably different from the description on ShakeDeal's platform.


To ensure that your return/replacements request are promptly accepted, please adhere to the following:

  • The return/replacement request has to be initiated within 7 days of receiving the order. In case damaged or wrong items have been delivered the request has to be raised within 24 hours of delivery.
  • We do not entertain return/replacements request in the following cases:
    • Reason given is “Products no longer needed”
    • Incorrect use of product leading to wear or damage.
    • Customised (made to order) products cannot not be returned.
  • Products requested for return/replacement must be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Original Invoice must be in your possession.
  • Products marked as "non-returnable" on the product page cannot be returned such as COVID Essentials, Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.
  • Product Purchased using limited time promotional discounts will not be eligible for returns.
  • Products sold as part of a combo can’t be returned individually.

Additionally please abide by the following guidelines when you request a return/replacement from ShakeDeal:

Customers must share a video with the Customer Support team of opening the package in case of issues related to Empty Package or Missing Products.

In case of damaged or wrong product being delivered, the customer must share photographic evidence (External image of the box from all sides, Internal image with packaging, damaged product image, image of the shipping label) with the customer care team within 24 hours of delivery.

For orders consisting of industrial goods, return/replacement requests will be entertained only in case of wrong, defective or damaged products.

If an issue arises relating to faulty electronics products, customers will need to contact their nearest authorised brand service centre for repair/replacement.

When Wrong/Incorrect Items are delivered, return/replacement requests will be accepted only if the products are in new and unopened condition with the original packaging intact and still including all tags, in-box documents and manuals, warranty/guarantee cards, freebies and accessories intact.


While returning a product to ShakeDeal, one of the following two methods will be utilised:

  • ShakeDeal will arrange for the return journey of the product. We will arrange for the courier partner and get the product picked up from our customers location.
  • Alternatively, we might request the customer to send the product to us. Once, the product is received by us, we will reimburse the courier charges to the customer.





REFUND POLICY

Refunds on ShakeDeal are quick and hassle free. Refunds will be disbursed immediately for orders eligible for refunds in accordance with the ReturnCancellation Policy.


Refunds issued by ShakeDeal are guided by the following :

  • No deductions will be made by ShakeDeal on the refund amount confirmed to the customer buying the Product.
  • There is NO “processing fee” charged by ShakeDeal on any payment option availed by the customer. In case your bank charges you a service fee for services, those additional charges will be incurred by you.
  • For pre-paid orders, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the source account of the customer.
  • For cash on delivery transactions, refunds will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.


For orders that involve the return of goods from Customer’s location, the following guidelines are applicable in addition to ShakeDeal’s Refund Policy:

  • ShakeDeal will arrange for logistics involving the transfer of goods from the customer's location to our warehouse. This service will be FREE of cost to the customer and will not result in any deductions to the refund amount.
  • In rare cases, when the Customer ships the products to our Warehouse at their own cost, the final refund amount will include additional compensation for the cost of transfer of goods.
  • The additional compensation is subject to us receiving a digital proof of the actual courier charges incurred by you.
  • Refunds will be released only after returned products have reached our warehouse and have been inspected for QA/QC discrepancies.


ShakeDeal reserves the right to decline refunds even for orders otherwise eligible when any of the following is breached :

  • Return request is made outside the return window.
  • In cases where tags, labels, accessories, original packaging are missing for returned items.
  • If the Product is damaged by the customer, either by incorrect usage or storage/handling.
  • If Product has been used by the customer.
  • If Product was initially sold as a combo/sets and returned products do not include all original components of the complete set.


In the unlikely event that Refunds released by ShakeDeal are not realised by the Customer even after 7-10 days, please ensure the following :

  • You have received communication from us confirming your refund request. This means that your refund has been initiated.
  • You have received the refund Transaction ID as part of an update on the status of your refund.

If the above conditions are true, please contact ShakeDeal Support and we will work with the banks to get your refund processed immediately.


For returns that involve the refund of monies collected via an offline payment method, our team may get in touch with you to collect and confirm bank details so we may initiate a transfer. We typically urge Customers that made an offline payment to have the following particulars ready when their return requests are approved:

  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank.

We initiate the refund process as soon as we receive the details from you and in case of inter-bank transfers it may take as long as 7-10 working days for the money to be credited to your account.





CANCELLATION FAQs

Q Can I cancel my ShakeDeal Order?

Ans: Yes, you have up to 48 hours from the time of placing your order to cancel your order. Please reach out to us at ShakeDeal Support or request for order cancellation from the My Orders section. If you have paid an advance, we will refund the amount to you as per our refund policy.


Q Can you cancel the order after it is dispatched?

Ans: No, we do not entertain cancellation requests after orders have been dispatched. However, on a case by case, we may still be able to address your cancellation request.


Q Will shakedeal charge a cancellation fee for cancelled orders that aren't dispatched yet?

Ans: No, we do not charge any cancellation fees.


Q Can ShakeDeal cancel my order?

Ans: As a marketplace, ShakeDeal generally doesn't cancel any orders. In extremely rare cases ShakeDeal reserves the right to cancel orders due to unforeseeable serviceability issues such as inventory stock out at vendor, pin code serviceability issue or incomplete delivery address. In case that happens, any advance amount paid by you will be refunded as per our refund policy.


Q. If I have ordered many items, can I return/replace one or more items from my order or do I have to return/replace the entire order?

Ans: Return/Replacement of complete order is not requisite in this case. You can return one or several items in your order subject to ShakeDeal’s Return Policy.

Q. Can I return/replace the order that is already delivered?

Ans: Yes, you can return eligible items until their returns window expires. Please refer to our Return Policy for more details.





ONLINE ORDER FAQs

Q. How do I place an order on ShakeDeal?

Ans. It is super easy to place an order at shakedeal.

1. Login to your shakedeal account

2. Select the product(s)

3. Add the product to the cart.

4. Now place the order(s) through providing billing address and shipping address with the correct pin code

5. Make the payment


Q.What are the available payment options on ShakeDeal?

Ans: Shakedeal offers several payment options. You can choose your payment mode from multiple options available like

  • COD
  • Credit/Debit card
  • Net banking
  • EMI
  • PartPay
  • Unified Payment Interface (BHIM UPI)
  • E- wallets like Paytm, Freecharge etc.


Q. What is the PartPay payment option on ShakeDeal?

Ans: PartPay is a convenient payment option offered exclusively by ShakeDeal. By selecting PartPay during checkout, customers can avoid paying the entire amount upfront and can place an order by parting with only a portion of the total order amount. Additionally, because PartPay is provided free of cost to the customer, the customer saves on any additional charges.



Q. What can I do if my payment has failed?

Ans. We understand this can happen! If your transaction failed, you can retry your payment with the same payment method or choose a different one. Please double check your credit card number, expiration date etc to ensure you have entered them correctly. Additionally, please verify if you have exceeded your daily withdrawal or purchase limits.


Q.How do I know if my order has been successfully placed?

Ans: Once you have placed an order, you will be redirected to the order confirmation page. It is confirmation that your order has been placed. Your Order ID will be shared with you via email and SMS, almost instantly. Alternatively, you can also check the details in the order details page linked to your account.


Q. Money has been deducted from my account, but I haven’t received confirmation for my Order?

Ans: If your order is placed successfully, you will always get an order confirmation message along with an Order ID over email and sms. However, in extremely rare cases online payments made by you may not reflect inside our system. This can happen due to issues with internet connectivity, or technical issues with the bank or payment gateway. When this occurs, we urge you to reach out to ShakeDeal Support, with details of your Transaction. Once we reconcile your payment within the system, we will give you an order confirmation and process your order.


Q. Can I place bulk orders on ShakeDeal?

Ans: ShakeDeal attempts to make placing bulk Orders easy and effortless. You can place bulk orders for individual products using their product pages. You can also place bulk orders for multiple products using our Global Bulk Enquiry functionality where you can upload your own BOQ/RFQ/BOM.





ORDER TRACKING FAQs

Q. How can I track my order?

Ans: Shakedeal's order management and procurement solution allow customers to track their order without hassle.

1. Visit shakedeal.com and click on track order.

2. Enter your order number/tracking number and email in the form.

3. Clicking on the track order button, you will be able to see the exact order status.

4. You will also be able to see the details of the shipment.


Q How will my order get delivered?

Ans: Once you have placed the order, your package is in safe hands. Most of the time the delivery is done through the surface and sometimes by air.


Q Which courier company will be shipping my order? Is it possible to select my preferred delivery partner?

Ans: We have tied up with several trustworthy delivery partners such as FedEx, Blue dart, eCom Express and many others. Due to serviceability concerns unfortunately, we are not able to provide you with the option to select your preferred delivery partner at this moment. However we assure you that we will always choose the best delivery partner for you.


Q. Can I redirect my package/order to another address, when my order has NOT been shipped?

Ans: Due to the fully automated nature of our order processing system, we cannot always change shipping information after an order is placed. Shakedeal allows you to change your shipping address after you place an order as long as the item has not been shipped. In such circumstances, you need to reach out to us as early as possible (within 48 hours of placing an order), so that we can reroute your package.


Q. Can I change the address, when my order has already been shipped?

Ans: Due to the fully automated order processing system, we cannot change shipping information after an order is shipped. However, in certain cases, if an order is shipped or is in transit, we can try to change the shipping information manually. Please reach out to us at ShakeDeal Support as soon as possible to check the feasibility of the same. However, we advise all our customers to double-check their shipping address before placing their order.

Q Can I take a specific time/date for delivery of my order?

Ans: No, we are unable to serve such requests at this moment.


Q. Do you take international orders?

Ans: Currently, we are shipping online orders to over 20,000 locations in India. You can check the delivery details by entering your pin code on the product page and also the checkout page.

For bulk orders, we accept and fulfill international orders as well. If you have an overseas requirement, please reach out to us at ShakeDeal Support.



Q. Why has my order status not changed in a while?

Ans: If your order has been placed successfully and you have received an email confirming your order, then rest assured we have received your order and are processing the same. Sometimes, due to technical issues, changes to your order status don’t reflect immediately. You can always reach our customer support team for further clarification. Please reach out to us at ShakeDeal Support.


Q. My order/package is lost. What should I do?

Ans: In extremely rare cases, orders can get lost in transit. If this happens, don't worry, we’ll provide you a replacement for the items ordered. Please contact us in case you feel your order is taking longer than expected.Please reach out to us at ShakeDeal Support.

Q. How quickly will my order get delivered?

Ans: Usually it takes 7-10 days to get your order delivered, but due to covid-19 restrictions affecting the movement of goods around the country, some orders may take longer to be delivered.