COVID-19 update : Normal operations have resumed.
What is COD?
With Cash on Delivery (CoD), you can pay for your order in cash when it is actually being delivered.
You can also pay with your Credit or Debit card if the courier person is carrying a card machine.
My payment process was interrupted. What should I do?Do not worry. You can reach out to us with the order and payment details to check the status. If your payment did get through, ShakeDeal will place an order for you
How can I pay for an order?
ShakeDeal offers you a variety of options to choose your payment options, these are:
2. Credit/Debit card
3. Net banking
Can I use Cash on Delivery (CoD) payment option for every product I buy on ShakeDeal?
COD is not available in all Pin Codes. Please enter your Pin Code on the product page to see if your Pin Code is serviceable for COD. COD orders are also not available for order value above Rs. 5000 currently. We might also inform you when an order is not serviceable by COD and ask to convert it to a prepaid order.
How do I place Cash on Delivery (C-O-D) order?
Once the COD option is checked on the product page you can add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text or OTP as applicable, for validation.
Once verified and confirmed, your order will be processed for shipment. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Does ShakeDeal store any card information?
We currently do not store any card information and all transactions happen through authorized and secure payment gateways.
How do I pay using a credit/debit card?
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on ShakeDeal?
Your online transaction on ShakeDeal is secure with the highest levels of transaction security currently available on the Internet. ShakeDeal uses PayU and Yes Bank as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on ShakeDeal are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does ShakeDeal take to prevent card fraud?
ShakeDeal realizes the importance of a strong fraud detection mechanism. We and our online payments partners constantly monitor transactions for suspicious activity and flag potentially fraudulent transactions for manual verification.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
My transaction failed but the money was deducted from my account. What should I do?
We regret the inconvenience caused. Please send us a mail at email@example.com with your transaction details and we will look into it immediately.
If your money has not reached us, it will surely be refunded back to your account.
Can I use my bank's Internet Banking feature to make a payment?
Yes, ShakeDeal offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.
Can I use NEFT/RTGS to make a payment on an order?
Yes, ShakeDeal offers you the convenience of offline bank transfer (NEFT/RTGS) to a make a payment towards your order. After you choose bank transfer as a payment option, you can proceed to make the offline payment to our bank account whose details will be provided to you. You will need to share the payment proof with us over email at firstname.lastname@example.org. Once we confirm that the order has been paid for, we will start processing your order.